We hope we’ve answered it here for you. If not, please contact us – we’d be delighted to help!
How does it work?
1. Visit our website
2. Choose your selection from our delicious meals, drinks and arrival packs
3. Select your delivery day. We usually require a minimum 48 hours notice, but you can call us on 0404 360 166 or email firstname.lastname@example.org as we do keep some frozen stock for late orders.
4. Put your feet up and let us do the rest – meals, wine and more direct to your holiday (or home, we see you, busy locals) door!
Where do you deliver to?
We currently deliver to the Byron Bay region including Byron Bay, Broken Head, Lennox Head, Ballina, Alstonville, Mullumbimby, Brunswick Heads, Kingscliff.
How can I pay?
We now offer the following payment options;
2. Credit Card through the
secure Stripe payment gateway
Please note Afterpay can not be used to purchase alcohol
How much will each dish serve?
Wondering about potion sizes and how much will be enough?
All meals are designed to feed four generously. All meals can be bundled with sides so you have a complete main course, with side dishes and any dressings you require.
Are you like a takeaway place? Can I order and pick up for dinner tonight?
We are not like a takeaway business (but we can recommend several excellent local restaurants that do great takeaway if you just need something for tonight! For recommendations in Byron bay, check out https://www.byron-bay.com/restaurants/).
Instead we aim to provide fresh, locally made, ready-to- heat, serve-and-eat meals which you can order in advance. We do keep some frozen items so we can usually provide something with short notice but choices will be limited and may not include fresh salads etc.
How fresh are the meals? Who makes the food? Where are the ingredients sourced from?
Our meals are made freshly to order. Our chefs cook from our kitchen in Ballina we source our meat and veggies from local producers and try where possible to use Aussie.
What if I have special dietary requirements?
We have several vegetarian, vegan, dairy-free and gluten-free options on our menu, but please send us an email at email@example.com with any questions or special requests, and we can make some recommendations or work with our chef to try to accommodate your requirements. We aim to delight our customers, and we are constantly looking for new ways to improve. So if you have special requirements and any constructive suggestions on how we can accommodate these, we’d love to try to help!
Can I order just alcohol?
No, alcohol can’t be purchased without a food product. Our Liquor License (LIQP770017056) restricts us to delivering alcohol with food. So add an antipasto selection or one of our delicious meals and you’re good to go.
Do you charge delivery?
All orders over $150 are delivered free of charge. For orders under $150, we charge a flat fee of $20.
What if I want my order delivered outside your delivery days/times?
Our standard delivery days are Tuesday and Friday, BUT we love to delight our customers. So please contact us at firstname.lastname@example.org with any special delivery arrangement requests and we will try our best to accommodate you.
What if I won’t be in during your delivery period window?
If you’ve booked your holiday accommodation through an agent, please let us know so we can arrange to have your meals, nibbles and wine in the fridge and awaiting your arrival. If you have key code access we’ll do the same, or we’ll liaise with you to deliver at a time after you’ve arrived or leave food outside in our chiller boxes.
If you have ordered alcohol with your purchase, legally we need to be able to deliver to a secure location.
Send us an email at email@example.com and we will work with you to try to find a solution.
Do you cater for large groups?
We sure do, we can cater for large groups whether you’re surfing, hiking, fishing or simply relaxing in and around Byron Bay. Bookings can be made through our website from our standard menu, or you can contact us at firstname.lastname@example.org for inquiries where you may wish us to accommodate hiking picnic packs, snacks and drinks.
I’m searching for the perfect gift for someone – do you do gift vouchers?
We do. If you need to find a thoughtful gift for new parents, moving homes, bereavements or families with loved ones in hospital simply call 0404 360 166 or email us at email@example.com and we will help you to organise something special for them.
What if I’ve made a mistake on my order?
Send us an email to firstname.lastname@example.org as soon as possible and we will adjust it for you if we are ahead of our delivery window, otherwise we will make our best efforts to accommodate your request.
What is the meaning of life?
We’re pretty sure it starts and ends with good food, good friends, family and wine. But we’re probably not the best qualified to answer that. Or then again, maybe we are!